Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Olivia Jewelry pieces?
We use high-quality materials including 14k and 18k gold plating over sterling silver, genuine gemstones, and ethically sourced freshwater pearls to ensure durability and shine.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch when not in use.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that personalized pieces and earrings are final sale for hygiene reasons.
How do I find my correct ring size?
You can refer to our online Ring Size Guide located on each product page, which includes a printable sizer and a conversion chart for international sizing.
Does my jewelry come with a warranty?
Every Olivia Jewelry purchase includes a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or normal wear and tear.